Modern Rugs Dubai is always available at your doorstep in order to make your space more aesthetically balanced with luxury floorings. We assure you that our rugs have been tested before shipment and therefore, we deliver quality without making any concession. However, if your purchase does not meet your standards for any reason, you can always use our easy return policy.
Modern Rugs Dubai | Conditions for Return Policy Claim
Eligibility Criteria for Returns and Replacement
Conditions for Returns and Replacements include:
- In case of damaged, defective products, or manufacturing error, customers can return or replace them after following our verification process.
- When you receive the wrong item, we shall replace it without charging any extra fee.
- In case a customer changes his/her mind about the item and would like to return it, such a request will be entertained; however, charges for services and logistics will have to be paid by the customer.
- The items must be unused without installing, and should be in their original state.
- Any returns are only entertained within 14 days of receipt of your order.
Non-Returnable Items Terms & Conditions
There are some exceptions where certain items cannot be returned or refunded unless there is proven damage or defect:
- The products which are customized according to personalized choices.
- Discounted or clearance items unless there is proven damage or defect.
- We don’t entertain used items that are claimed to return after regular use.
What is the Complete Return Procedure
We ensure that our return procedure to be convenient for the customers:
- Customers can contact our support team to mention return details at email or phone number.
- We will review your application and analyze the product condition under which you applied.
- Kindly make sure that the product is packed properly within the original condition together with all its attachments.
- Following the successful evaluation of your request against our conditions, we shall move forward with replacing or providing you with your refund.
- The duration of our processing of your refund takes approximately 7 to 10 days.
Return Shipment Charges Terms
In the case of the return being due to damages or defects or even incorrect delivery, Modern Rugs Dubai will pay for all the expenses associated with shipping the item back.
In cases where the reason for returning the items lies with customer preference, the shipping cost will have to be borne by the client.
Customer Support and After Sales Assistance
Our customers will get satisfaction and comfort from the start to finish during their dealings with us. Our cooperative team will be at hand all the time whenever our customers have any problems pertaining to their experience with us. Through this policy, we assure our customers of their comfort while buying our products.